This guide provides a step-by-step, hands-on setup walkthrough for getting OpsRamp up and running in your environment. If you’re a platform administrator, operator, or implementation engineer, this is the place to begin your technical onboarding.
For a high-level understanding of OpsRamp features, roles, and navigation paths, refer to Start Your OpsRamp Journey.
By following this guide, you will:
- Access your OpsRamp instance
- Create a tenant (client) account
- Install and verify the OpsRamp agent
- Apply monitoring templates
- Visualize dashboards and validate alert generation
This guide assumes you already have a provisioned OpsRamp account and Partner Administrator credentials.

1. Log in to the OpsRamp Platform
Direct Login (Standalone)
- Open your browser and go to:
https://{your-org}.app.opsramp.com
- Enter your credentials and log in as a Partner Administrator.
- You’ll be directed to the OpsRamp console.
Via HPE GreenLake (Optional)
- Sign in to the HPE GreenLake portal.
- Click on the OpsRamp tile.
- You will be redirected to your provisioned OpsRamp environment.
Tip
Ensure firewall rules allow HTTPS access to the OpsRamp domain. Use supported browsers like Chrome, Firefox, or Edge.2. Create a Client Account
OpsRamp uses a multi-tenant model. Each logical business unit, department, or customer (if you’re an MSP) should be mapped as a client account.
- Navigate to: Setup → Accounts → Clients
- Click + Add and fill in the following fields:
Field | Description |
---|---|
Client Name | Display name of the tenant organization or unit. |
Address | Main office address (for reports and metadata). |
Country | Used for localization and compliance settings. |
Time Zone | Ensures timestamps in alerts, reports, and dashboards are accurate. |
- Set Auto Monitoring Resources to No to configure monitors manually.
- Click Next, then Finish.
The Client Details page opens with further configuration options.
3. Install the OpsRamp Agent
The OpsRamp agent is a lightweight software component installed on your target systems to enable data collection, remote actions, and availability monitoring.
OpsRamp Agent Capabilities:
- Collects metrics, logs, and alerts
- Executes remediation workflows
- Enables secure communication with OpsRamp
To install the agent:
- Go to: Setup → Account → Integrations
- Select your OS:
- Copy the provided installation command (auto-generated for your client + org ID).
- Log in to the server and run the command with root/admin rights.
Verify Agent Status:
- Navigate to: Infrastructure → Resources → Servers
- Locate your resource by name or IP.
The status may show Undefined until a monitor is assigned.
4. Apply Monitoring Templates
Monitoring templates define the metrics, thresholds, and collection intervals for different types of infrastructure.
Assign a Monitoring Template:
- Go to: Setup → Monitoring → Templates
- Use the filter/search bar to find a template (e.g., Windows Server, MySQL, Apache).
- Click the template and choose Assign.
- Select the client and target resources.
- Click Submit.
You can also create custom templates for specialized monitoring use cases.
5. View Dashboards
Dashboards help visualize real-time performance data and alerts across your infrastructure.
View the Default Dashboard:
- Navigate to: Dashboards → Dashboards 2.0
- Select the default dashboard. You’ll see:
- Resource availability
- CPU and memory trends
- Top alerts by severity
- Resource inventory breakdown
Customize Your Dashboard:
- Click + Add Dashboard
- Add widgets such as:
- Metric graphs
- Top N alerts
- Resource availability by site
- Save and share with specific roles or accounts.
6. Generate and Review Alerts
Simulate an Alert:
- Power off a server with the OpsRamp agent installed.
- Wait ~5 minutes.
- Go to: Command Center → Alerts
- Search or filter by resource or client.
You should see a Critical alert titledOpsRamp Agent is Offline
.
Clear the Alert:
- Power the server back on.
- The alert should auto-resolve and change from Critical → OK.
Alerts are retained for historical review and post-incident analysis.